Kendrick Paint & Body Shop – Aiken, SC 3720 Richland Ave W (803) 649-2676 This place is a sham. I was charged for damage to a car that occurred sometime before we caused any damage. I took his estimate into the shop and asked him questions about the charges. The only words he could say was "I am following the guide". No matter what I asked him the reply was always the same. Avoid this place at all cost. They stated I “accuse our estimator of trying to charge more than should be charged to repair the damage to Mr. Byers's vehicle.” I am so very sorry they misinterpreted what I said. I didn’t accuse him of anything I was stating a true fact. They also said they billed at customer pay. This is another one of their many lies. See below “Customer Pay” See below Line Oper Description Part Number Qty Extended Price $ Labor Paint 1 REAR BUMPER 2 O/H bumper assy 3.4 3 * Rpr Bumper cover 4.0 2.8 4 Add for Clear Coat 1.1 5 # Subl Flex Additive 1 7.50 6 # Subl Hazardous Waste Disposal 1 3.50 SUBTOTALS 11.00 7.4 3.9 ESTIMATE TOTALS Category Basis Rate Cost $ Parts 11.00 Body Labor 7.4 hrs @ $ 50.00 /hr 370.00 Paint Labor 3.9 hrs @ $ 50.00 /hr 195.00 Paint Supplies 3.9 hrs @ $ 35.00 /hr 136.50 Subtotal 712.50 Sales Tax $ 147.50 @ 8.0000 % 11.80 Grand Total 724.30 Deductible 0.00 CUSTOMER PAY 0.00 INSURANCE Pay 724.30 They talked about the entire rear bumper. But as they stated in their estimate the very minor damage was to, as they stated, 1 REAR BUMPER 2 O/H bumper assy 3.4 3 * Rpr Bumper cover 4.0 4 Add for Clear Coat 5 # Subl Flex Additive 1 7.50 6 # Subl Hazardous Waste Disposal 1 3.50 Insured: BYERS, LARRY E Policy #: Claim #: Type of Loss: Date of Loss: Days to Repair: 4 Point of Impact: 07 Left Rear Not the entire rear bumper. Another lie. There was previous damage done to the rear bumper in at least two places and I have pictures to prove it. They stated: The gentleman paying for the damages (I am the one paying for my damage and previous damage. (and the complainant on the BBB complaint) was present and disagreed with the process, but the owner of the vehicle did understand and agree. As stated somewhere else he should be ecstatic getting his previous damage payed for by someone else. Later they stated We never had any additional contact with the gentleman and his wife, as they were not our customer. They can’t stop lying. Aside comment: If I was the owner and someone else was paying for damages that occurred in the past instead of me, I would have been ecstatic. I did question as to why the bumper had to come off and this is the only time he even acknowledged I was there. His reply as to why the bumper had to come off was, "That's between you and the owner. Why he evened mentioning the owner at this time I really didn’t understand and he would or could not explain that to me. As you can see it the picture below, where we bumped his car, the damage was so minimum that the area between the bumper and the car above shows no damage.