How We Do It
Ever wonder how we carry some of your favorite brands at such surprisingly low prices? Take a peek at how we do it.
We Love Surprise So Much, We Built a Store Around It
At Marshalls, we think life’s better with surprises. That’s why we deliver surprise in our stores, every day. Like… did you know that no two stores are ever the same? Or every time you visit, there’ll be new merchandise to explore? At Marshalls, your surprise is waiting.
In A Nutshell
We deliver great value on ever-changing selections of brand name and designer fashions at prices generally 20%-60% below department and specialty store regular prices, on comparable merchandise, every day.
Real Brands, Real Savings, Really
Marshalls is an off-price retailer. For us, value is a combination of fashion, brand, quality and price. Unlike traditional retailers, we generally don’t do promotions, sales, coupons or other gimmicks – just brand name and designer fashions that are 20%-60% less than department and specialty store regular prices on comparable merchandise, every single day! We’re also not an outlet store. An outlet store typically sells merchandise from a single manufacturer. We are different — we offer you brands from thousands of vendors around the world!
We’re Smart Shoppers, Just Like You
Our buyers are on the hunt throughout the year for the hottest brand name and designer fashions of the season for the entire family and home — from trendy tops to leather jackets, to booties and crossbody handbags, to bold ties and sneakers, to zip hoodies and educational toys, to graphic print pillows and designer fragrances.
We buy from all kinds of vendors: big brand names to boutique, designer labels, as well as up-and-coming labels and one-of-a-kind gems. We also have some merchandise manufactured for us to bring you exceptional fashion and quality at an amazing price. Our buyers choose many different colors, styles, fabrics so there are always lots of great choices for you.
Our buyers are opportunistic and entrepreneurial. So when a designer overproduces or other stores overbuy, we swoop in, negotiate the lowest possible price, and pass the savings on!
Never the Same Selection Twice
Unlike other types of retailers that buy seasonally, we have new brand name and designer fashions arriving several times a week. So stop by often to see our latest designer finds, at spectacular savings!
The average Marshalls store receives several deliveries per week, with each delivery containing thousands of items. Our rapidly changing assortments create a surprising shopping experience that our customers love.
If you love it, grab it! We don’t hold replenishment stock in our back rooms and often, the store managers don’t even know what’s coming until they throw open the delivery truck doors! That’s what makes us so exciting to shop.
The amount we buy from each brand varies greatly—sometimes we buy a little and at other times, we may buy a lot. What matters is that we think our customers will love it!
No One Way We Buy
We take advantage of a wide variety of opportunities, which can include department store cancellations, a manufacturer making up too much product, or a closeout deal when a vendor wants to clear merchandise at the end of a season, as well as lots of other ways to bring you tremendous value.
The majority of product we sell is brand name merchandise generally sold at prices 20%-60% less than comparable product. Most of our merchandise is fashionable, current season styles. A small percentage is past season, or timeless classics, which we also offer at amazing savings to you.
Some of our merchandise is manufactured for us and some is designed by our own fashion experts, particularly when what we are seeing in the marketplace isn’t the right value for our customers, meaning the right combination of fashion, brand, quality and price. For example, we buy beautiful blown glass from Poland, amazing cashmere and merino wool from Italy, and soaps from Australia. We are always seeking great quality and value all over the world!
Operating Stores So It’s Always Easy to Say Yes.
Our stores are as flexible as we are. We have no walls between departments, so we can easily expand and contract merchandise categories to respond to the newest fashion trends and changing customers’ tastes.
We love our bright, modern stores, and our lean, no-frills way of working helps us pass spectacular savings onto you. So, don’t expect fancy extras in our stores – just amazing fashion, brand, quality and price.
All of this is what allows us to offer you a desirable and rapidly changing mix of high quality merchandise, always at amazing values! So whatever your fashion style — classic, understated, eclectic or super-trendy, we know that you will find something fun, individual and at a great price every time you visit.
What’s This Question-Mark-With-A-Heart Thing?
Oh, you mean our Question Heart? That’s our brand mark. It’s a visual shorthand that expresses the kind of surprises you find at Marshalls. You might not know what you’re going to find in our stores, but we know you’re going to love it!
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